Billing & Refunds
The short version: everything paid on PocketLust is a one-off, fixed-term purchase — a pass or a booking, never a subscription. Nothing auto-renews, so there is nothing to cancel and no surprise charges. Because access is delivered instantly and in full, all sales are final, with the narrow exceptions below.
What you can buy
- PocketLust Plus — a 30-day pass unlocking extra features. It starts immediately and simply lapses when it ends.
- Group rooms — a private group chat you host for a fixed period (24 hours, 7 days or 30 days). Opens immediately, closes when the time is up.
- Event tickets — entry to listed events, subject to the event's own entry conditions (such as ID verification at the door).
No subscriptions, no auto-renewal
We don't do recurring billing. Every purchase is a single payment for a fixed thing with a stated end. If you want more when it ends, that's a new purchase you choose to make — or don't.
All sales final
When you buy, you get immediate access to a digital service, and by purchasing you expressly consent to that immediate supply and acknowledge that you lose the statutory 14-day right to change your mind once the service has begun. Passes and rooms that have started, and any time already elapsed on them, are not refundable — including where an account loses access through a breach of our terms (for example, a suspension for behaviour that endangers other members).
The exceptions — where we will put it right
- Billing errors: duplicate charges, or a charge for something you didn't buy, refunded in full once verified.
- Our failure: if a paid service was genuinely unavailable for a significant part of its term through our fault, we'll extend it or refund the affected portion.
- Unauthorised use: if a payment was made without the cardholder's authority, contact us immediately.
- Cancelled events: if a ticketed event is cancelled and not rescheduled, tickets bought through us are refunded.
- Your statutory rights under UK consumer law (including where a service is faulty) are never excluded by this policy.
For any of these, email privacy@pocketlust.com with the charge details — we answer quickly, and we'd always rather fix a genuine problem directly than have you dispute a charge with your bank.
Statement descriptor
Charges appear on your card statement under the descriptor shown at checkout, which identifies WYNDLOW LTD, the company behind PocketLust.
Prices
All prices are shown in pounds sterling, inclusive of any applicable taxes, at the point of purchase. Prices may change, but never for something you've already bought.